Privacy policy
Last updated: August 5, 2026
ENVIII ("we", "us", or "our") is a brand operated by The Foundr Collective PLT.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our website and related services ("Services").
Our website is hosted on Shopify, which provides the platform that enables us to operate our online store.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.
This Privacy Policy is prepared in accordance with applicable Malaysian privacy laws, including the Personal Data Protection Act 2010 (PDPA).
SECTION 1 - PERSONAL INFORMATION WE COLLECT
When we refer to "personal information", we mean information that identifies you or can reasonably be associated with you.
Depending on how you interact with ENVIII, we may collect the following categories of personal information:
Contact Information
Including:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Delivery information
Account Information
Including:
- Account login details
- Password
- Account preferences
- Saved information associated with your account
Order and Transaction Information
Including:
- Products purchased
- Order history
- Transaction details
- Payment status
- Return, refund, or exchange requests
- Communication relating to your orders
Payment Information
Payment information is processed securely through third-party payment providers.
ENVIII does not store complete payment card details such as full credit card numbers.
Communication Information
Including information you provide when you:
- Contact customer support
- Submit enquiries
- Provide feedback
- Leave reviews
- Communicate with us through email or other channels
Device and Usage Information
Including:
- IP address
- Browser type
- Device information
- Operating system
- Website activity
- Pages viewed
- Interaction with our Services
- Cookies and similar technologies
Health-Related Information
ENVIII does not intentionally collect sensitive personal health information through our website.
Customers should avoid submitting unnecessary medical or health information unless requested for customer support purposes.
If you voluntarily provide such information, it may be processed only for the purpose of responding to your enquiry.
SECTION 2 - HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information from the following sources:
Directly From You
When you:
- Create an account
- Place an order
- Contact us
- Subscribe to communications
- Submit reviews or feedback
Automatically Through Our Services
When you browse or interact with our website, we may automatically collect certain technical and usage information through cookies and similar technologies.
From Service Providers
We may receive information from third-party service providers that support our business operations, including:
- Shopify
- Payment providers
- Delivery providers
- Marketing and analytics providers
SECTION 3 - HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information for the following purposes:
Providing Products and Services
To:
- Process and fulfil orders
- Process payments
- Arrange delivery
- Provide customer support
- Manage your account
- Handle returns, refunds, and enquiries
Improving Our Services
To:
- Understand customer preferences
- Improve website experience
- Develop products and services
- Analyse customer interactions
Marketing and Communications
Where required by applicable laws, we will obtain appropriate consent before sending marketing communications.
We may use your information to:
- Send promotional emails
- Share product updates
- Provide offers and campaigns
- Recommend products relevant to your interests
You may withdraw your consent or unsubscribe from marketing communications at any time by following the instructions provided in our communications.
Security and Fraud Prevention
To:
- Protect our website
- Verify transactions
- Detect fraudulent activity
- Maintain the security of our Services
Legal Compliance
To:
- Comply with applicable laws and regulations
- Respond to lawful requests
- Protect our rights, safety, and property
SECTION 4 - HOW WE DISCLOSE PERSONAL INFORMATION
We may share your personal information with trusted third parties where necessary to operate our business.
Shopify
ENVIII uses Shopify as our ecommerce platform.
Shopify may collect and process certain personal information relating to your use of our website, orders, and transactions to provide and improve its services.
Shopify processes information in accordance with Shopify's own privacy policy and applicable privacy requirements.
Service Providers
We may share information with service providers that help us operate our business, including:
- Payment processors
- Delivery and fulfilment providers
- Customer support providers
- Website hosting providers
- Analytics providers
Business and Marketing Partners
Where applicable, we may work with trusted partners to provide marketing, advertising, analytics, or promotional services.
These partners process information according to their own privacy policies.
Legal Requirements
We may disclose personal information where required to:
- Comply with Malaysian laws
- Respond to lawful requests
- Protect our rights, safety, and property
SECTION 5 - COOKIES AND TRACKING TECHNOLOGIES
ENVIII uses cookies and similar technologies to:
- Operate our website
- Remember preferences
- Improve website performance
- Understand website usage
- Provide relevant marketing experiences
These technologies may include analytics tools, advertising tools, and ecommerce tracking technologies provided by Shopify and third-party platforms.
You may manage cookie preferences through your browser settings.
Disabling cookies may affect certain website functions.
SECTION 6 - SHOPIFY PRIVACY
ENVIII uses Shopify as our ecommerce platform provider.
Shopify may process personal information relating to your interaction with our website to provide, maintain, and improve its services.
Your information may be processed by Shopify and its service providers in accordance with Shopify's own privacy policy.
For more information, please refer to Shopify's Privacy Policy.
SECTION 7 - CUSTOMER REVIEWS AND FEEDBACK
Customer reviews, feedback, and comments submitted through our Services may be displayed publicly.
Please avoid including personal information that you do not wish to share publicly.
By submitting reviews or feedback, you confirm that the information provided does not violate the rights of any third party.
SECTION 8 - DATA SECURITY
We take reasonable measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or loss.
However, no online transmission or storage method can be guaranteed to be completely secure.
You should take reasonable steps to protect your account information and avoid sharing your login credentials.
SECTION 9 - RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as necessary to:
- Provide our Services
- Complete transactions
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
SECTION 10 - YOUR RIGHTS UNDER PDPA MALAYSIA
Subject to applicable laws, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate personal information
- Withdraw consent for certain processing activities
- Request information regarding the personal information we hold about you and how it is processed
To exercise your rights, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
SECTION 11 - CHILDREN'S PRIVACY
ENVIII products and Services are intended for adults.
We do not knowingly collect personal information from children under 18 years old without appropriate consent.
If you believe that a child has provided personal information to us, please contact us and we will take appropriate action.
SECTION 12 - THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
ENVIII is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
SECTION 13 - INTERNATIONAL DATA TRANSFERS
Some of our service providers, including Shopify and other technology providers, may process information in countries outside Malaysia.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate protection measures are applied.
SECTION 14 - CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.
Any updates will be posted on this page with the revised "Last updated" date.
SECTION 15 - CONTACT INFORMATION
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact:
The Foundr Collective PLT
Brand: ENVIII
Email: enviii.care@gmail.com