Refund policy
Last updated: August 5, 2026
At ENVIII, we care about the quality, safety, and integrity of every product we deliver.
As our products are ingestible beauty products, we take product integrity seriously and are unable to accept returns or exchanges for change of mind, opened products, used products, or consumed products.
Damaged or Incorrect Orders
Before shipping, every order is carefully checked and packaged.
If your order arrives damaged, the packaging is compromised, or you receive an incorrect product, please contact us within 7 days of receiving your order.
Please provide:
-
Order number
-
Photos of the product and packaging
-
Details of the issue
Our team will review your request and assist with an appropriate resolution.
Non-Returnable Items
For product safety and quality reasons, we do not accept returns or exchanges for:
-
Opened products
-
Used or consumed products
-
Change-of-mind purchases
-
Products without original packaging
-
Sale or promotional items
-
Gift cards
Exchanges
Due to the nature of ingestible products, we do not offer direct exchanges.
If you receive a damaged or incorrect product, please contact our team and we will assist you.
Refunds
Refunds are only provided for approved cases involving damaged products, incorrect items, or issues caused by ENVIII.
Once approved, refunds will be processed through the original payment method.
Please allow additional processing time depending on your bank or payment provider.
Contact Us
For any questions regarding your order, please contact: