Shipping policy
At ENVIII, every order is prepared with care to ensure your products arrive safely and in their intended quality.
Order Processing
Orders are processed after payment confirmation.
Please allow 1–3 business days for order preparation before shipment.
During peak periods, promotions, or public holidays, processing times may require additional time.
Delivery
Once your order has been shipped, you will receive a shipping confirmation with tracking details.
Delivery time depends on your location and selected delivery provider.
Estimated delivery:
Malaysia
- Standard delivery: 2–5 business days
Singapore
- Standard delivery: 5–10 business days
Delivery timeframes are estimates and may vary due to courier operations, weather conditions, public holidays, or other circumstances beyond our control.
Tracking Your Order
Your tracking details will be provided once your order has been shipped.
If you experience any issues with your delivery, please contact our customer care team and we will assist you.
Shipping Information
Please ensure your delivery details are accurate before completing your order.
If incorrect information results in a failed delivery, additional shipping arrangements may be required.
Product Issues Upon Arrival
If your order arrives damaged or the product condition has been compromised during delivery, please contact us within 7 days of receiving your order.
Please provide your order number and photos of the product and packaging so our team can assist you.
Contact Us
For any questions regarding your order, please contact: