Terms of service
Welcome to ENVIII.
The terms "we", "us", and "our" refer to The Foundr Collective PLT, which operates ENVIII as a brand.
The Foundr Collective PLT operates this website, including all related information, content, features, tools, products, and services ("Services") to provide customers with access to our products and services.
Our website is hosted on Shopify, which provides the platform that enables us to operate our online store.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least 18 years old, or have obtained consent from a parent or legal guardian where required by applicable law.
To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be required to provide certain information, including your email address, billing information, payment information, and shipping details.
You represent and warrant that all information you provide is accurate, current, and complete, and that you have the necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity conducted through your account.
You may not transfer, sell, assign, or license your account to another person.
SECTION 2 - OUR PRODUCTS
We make every effort to ensure that our product information, descriptions, images, and specifications are accurate and up to date.
However, colours, packaging, and product appearance may vary slightly due to differences in device displays, photography conditions, or manufacturing variations.
Product descriptions, pricing, availability, and specifications may be updated or changed from time to time without prior notice.
We reserve the right to discontinue products, limit quantities, or restrict purchases at our discretion.
ENVIII products are food products intended to support beauty and wellness through nutritional support.
They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Individual results may vary depending on lifestyle, dietary habits, consistency of use, and personal factors.
SECTION 2A - PRODUCT USE
ENVIII products should be used according to the recommended serving instructions provided on the product packaging.
Customers are responsible for reviewing product ingredients before consumption.
If you have specific dietary concerns, allergies, are pregnant, breastfeeding, or have existing medical conditions, we recommend consulting a qualified healthcare professional before use.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase products from ENVIII.
The Foundr Collective PLT reserves the right to accept or decline your order for any reason.
Your order is only accepted after payment has been received and order confirmation has been issued.
Please review your order carefully before submitting, as cancellation requests may not be accommodated once an order has been processed.
If we are unable to accept, modify, or cancel your order, we will attempt to notify you using the contact information provided during checkout.
All purchases are subject to our Return & Refund Policy.
You confirm that purchases are made for personal use and not for resale or commercial purposes.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions may change from time to time without prior notice.
The price charged will be the price displayed at the time your order is placed and confirmed.
Additional charges, including delivery fees or other applicable charges, will be displayed during checkout where applicable.
Prices offered through our online store may differ from prices offered through third-party platforms or other sales channels.
You agree to provide accurate and complete payment and account information for all purchases made through our store.
You authorize ENVIII and our payment providers to process payments associated with your orders.
SECTION 5 - SHIPPING AND DELIVERY
We make reasonable efforts to process and deliver orders within the estimated delivery timeframe provided.
Delivery times are estimates only and may be affected by factors outside our control, including courier delays, weather conditions, public holidays, customs processing, or unforeseen circumstances.
Once your order has been handed over to the delivery provider, ENVIII will provide reasonable assistance in resolving delivery issues where possible.
ENVIII is not responsible for delays caused by third-party delivery providers or circumstances beyond our control.
SECTION 6 - INTELLECTUAL PROPERTY
All content available through our Services, including trademarks, logos, brand assets, text, images, graphics, videos, product designs, and website materials, are owned by The Foundr Collective PLT, ENVIII, or respective licensors and are protected under applicable intellectual property laws in Malaysia and other applicable jurisdictions.
These Terms allow you to use the Services for personal and non-commercial purposes only.
You may not reproduce, distribute, modify, publish, sell, or use any part of our Services or intellectual property without prior written permission from ENVIII.
ENVIII names, logos, product names, designs, and slogans are trademarks belonging to The Foundr Collective PLT or ENVIII.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools or services as part of our Services.
These tools are provided by third parties and may be subject to their own terms and conditions.
ENVIII does not monitor, control, or guarantee the availability, accuracy, or performance of third-party tools.
Your use of such tools is at your own discretion and risk.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites or services.
ENVIII is not responsible for the content, accuracy, privacy practices, or activities of third-party websites.
You should review the terms and privacy policies of any third-party websites before using their services.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
ENVIII uses Shopify as the platform provider that enables us to operate our online store.
However, purchases made through our website are transactions directly between you and The Foundr Collective PLT.
Shopify is not responsible for ENVIII products, fulfilment, customer service, refunds, or transactions between ENVIII and customers.
SECTION 10 - PRIVACY POLICY
Your personal information collected through our Services is handled in accordance with our Privacy Policy and the Personal Data Protection Act 2010 (PDPA) of Malaysia.
Because our Services are hosted on Shopify, Shopify may collect and process certain information relating to your use of our website to provide and improve its services.
Information you provide may be shared with Shopify and other service providers required to process payments, fulfil orders, provide customer support, and operate our business.
SECTION 11 - FEEDBACK
If you provide feedback, reviews, suggestions, ideas, or other content to ENVIII, you grant us permission to use such content for business, marketing, and improvement purposes.
You confirm that any feedback provided belongs to you and does not violate the rights of any third party.
ENVIII reserves the right to remove feedback that is unlawful, offensive, misleading, or violates these Terms.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our Services may contain errors, inaccuracies, or omissions relating to product details, pricing, promotions, availability, or other information.
ENVIII reserves the right to correct such information and update or cancel orders where necessary.
SECTION 13 - PROHIBITED USES
You may only use the Services for lawful purposes.
You agree not to:
- Violate applicable Malaysian laws or regulations
- Infringe intellectual property rights
- Provide false or misleading information
- Attempt to damage, disrupt, or interfere with our Services
- Access our Services through unauthorized methods
- Copy, reproduce, resell, or exploit any part of our Services without permission
SECTION 14 - TERMINATION
ENVIII reserves the right to suspend or terminate access to the Services if we believe a user has violated these Terms.
Any obligations that by nature should continue after termination will remain effective.
SECTION 15 - DISCLAIMER OF WARRANTIES
ENVIII provides products and services based on information available at the time.
While we make reasonable efforts to ensure accuracy, we do not guarantee that our Services will always be uninterrupted, error-free, or completely free from defects.
To the fullest extent permitted by applicable law, our Services and products are provided on an "as available" basis.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted under applicable Malaysian law, ENVIII shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, Services, or products.
Nothing in these Terms excludes liability where such exclusion is not permitted under applicable law.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless The Foundr Collective PLT, ENVIII, and its affiliates, employees, partners, and service providers from claims, damages, or losses arising from your misuse of the Services, violation of these Terms, or violation of applicable laws.
SECTION 18 - SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain valid and enforceable.
SECTION 19 - WAIVER AND ENTIRE AGREEMENT
Failure by ENVIII to enforce any provision of these Terms does not constitute a waiver of that provision.
These Terms, together with our policies, represent the entire agreement between you and ENVIII regarding the use of our Services.
SECTION 20 - ASSIGNMENT
You may not transfer your rights or obligations under these Terms without prior written consent from ENVIII.
ENVIII may transfer or assign its rights and obligations where necessary.
SECTION 21 - GOVERNING LAW
These Terms of Service shall be governed by and interpreted according to the laws of Malaysia.
Any disputes shall be subject to the jurisdiction of the courts of Malaysia.
SECTION 22 - CHANGES TO TERMS OF SERVICE
ENVIII reserves the right to update or modify these Terms from time to time.
Changes will become effective once published on our website.
Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms.
SECTION 23 - CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
The Foundr Collective
Brand: ENVIII
Email: contactus@myenviii.com